Prerequisite(s): STAT 4013 or equivalent and graduate standing. Quality-related strategies. Critical elements that differentiate high performing organizations from their competitors. Delivering value to customers. Quality leadership, strategic planning, customer value, learning organizations, knowledge management, quality systems and business results.
Instructor:  Dr. Camille DeYong
Dates:  August 17 - December 4
Add/Drop Dates
 

Lean Production Simplified, 2nd Ed. Pascal, Denis. Productivity Press.

     ISBN:  978-1563273568

     Amazon.com:  new - $29.93;  used from - $25.00  (4/13/2009)  click here to order

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The Leader's Handbook:Making Thing Happen, Getting Things Done. Scholtes, Peter. McGraw Hill.

     ISBN:  978-0070580282

     Amazon.com:  new - $23.07;  used from - $11.50  (4/13/2009)  click here to order

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Managing Quality: Integrating the Supply Chain. (3rd Ed.)  Foster, S. Thomas. Pearson Prentice Hall.
     ISBN:  978-0131791145
     Amazon.com:  new - $128.00;  used - from $58.81  (4/14/2009)  click here to order
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The Six Sigma Memory Jogger II: A Pocket Guide, Brassard, Michael
     ISBN:  1576810445
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